Clarification on physical presence of witnesses at the time of acceptance of deceased claim case: DoP
SB Order No. 31/2020
e.F. No. 113-02/2019-SB Government of India Ministry of Communications Department of Posts (F.S. Division)
Dak Bhawan, New Delhi Dated:- 16.09.2020
All Head of Circles/Regions,
Subject:- Clarification on physical presence of witnesses at the time of acceptance of deceased claim case.
Kindly refer to the SB Order No. 31/2020, issued vide this office letter of even number dated 28.08.2020 on the settlement of deceased claim cases. This office has been receiving various representations from nominee / claimant that post offices are insisting for physical presence of two witnesses at the time of acceptance of deceased claim case.
This issue has been examined in detail and accordingly, I am directed to clarify that the physical presence of witnesses is not required, if self attested photocopy of ID/Address proof of witnesses containing signature of the witness concerned are produced along with other claim documents.
ID and Address proof of witnesses may be taken as prescribed in KYC master circular issued vide SB Order 14/2012 and GSPR-2018. A list is enclosed for ready reference.
It is requested that this clarification may be circulated to all concerned including CBS/non CBS Post Offices to avoid public inconvenience.
This issues with approval of the Competent
(Devendra Sharma) Assistant Director (SB-II)
Enclosed: As above.
List of documents may be accepted as ID and Address proof of witnesses
For Proof of Identity
For Proof of Address
Election Commission Voter ID Card
Election Commission voter ID Card
Ration Card with Photo, for the person whose photo is affixed.
Ration Card with address
Post Office Identity Card, Identity card from Central/StateGovernment or PSU e.g., PPO, BPL card, Job card issued under MG-NREGA duly signed by an officer of State Government.
Photo Identity Card having address (of Central Govt./ PSU or state Govt. /PSU)
Certificate of address with photo from Govt. recognized educational institutions( for students, studying at present)
Certificate of address with photo from Govt. recognized educational institutions (for students, studying at present)
Salary Slip of reputed Employer with current address.
Letter issued by National Population Register containing details of name and address.
Electricity, telephone, post-paid mobile, piped-gas, water bill (not more than 2 months old)
Property or municipal tax receipt.
letter of allotment of accommodation from employer issued by the State Government or Central Government Departments, statutory or regulatory bodies, public sector undertakings , scheduled commercial banks, financial institutions and listed companies and leave and license agreements with such employers allotting official accommodation:
Bank or Post Office Passbook/statement with current address.
Application for settlement of an account of the deceased depositor by nominee or legal heirs under National (Small) Savings Scheme