Clarification on booking of YTSK tickets through telephone

Government of India
Ministry of Railways
(Railway Board)

No. 2017/TG-I/23/P/YTSK

Date: 07.12.2017

Principal Chief Commercial Managers,
All Zonal Railways.

(Commercial Circular no. 81 of 2017)


Sub: Clarification on booking of YTSK tickets through telephone.


With a view to expanding the facilities for issuing of tickets (both reserved and unreserved) and allowing public private partnership in establishment and operation of computerized PRS-cum-UTS terminals at centres called Yatri Ticket Suvidha Kendra (YTSK), the YTSK scheme was launched vide Commercial Circular no. 33 of 2014. Thereafter, on the basis of feedback received, amendments have been made in the scheme from time to time.


2. A reference has been received from Northern Railway forwarding therewith a request received from YTSK Association, Delhi’s to permit YTSKs to book tickets on telephone. In this connection, the Association has referred to the feature of booking reserved ticket telephonically which finds mention in both RTSA Rules, 1985 as well as RTSA Rules, 2014 (under which RTSAs started functioning as e-ticketing agents)


3. The matter has been examined in this office and keeping in view the fact that the provision for booking reserved ticket telephonically figures in RTSA Rules, 1985 as well as RTSA Rules, 2014 and also in Computerised Ticket Service Provider Licensee (CTSPL) scheme which was introduced in the year 2000 allowing provision of PRS terminals to RTSAs, it has been decided that YTSKs may be allowed to book tickets on telephone. However, Zonal Railways are requested to ensure that in case the YTSK licensee acts on a telephone call, a written request shall be obtained by the Licensee from the client before delivering the railway ticket to him.


4. Necessary instructions may be issue to all concerned accordingly.

(Harvinder Singh)
Jt. Director Traffic Commercial (G)
Railway Board


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