IRCTC Rail Ticket Booking – Facility of OTP based refund against cancelled or WL ticket
Press Information Bureau Government of India Ministry of Railways
29-October-2019 16:41 IST
“OTP Based Refund against Cancelled Ticket or Fully Waitlisted Dropped Ticket Booked by IRCTC Authorised Agents”
Railways introduces a new OTP based refund system for tickets booked
through authorized railway ticketing agents. This is aimed to bring in a
transparent and customer friendly refund system for reserved e-tickets
which are cancelled or which are fully waitlisted dropped tickets. This
new system will be implemented by Indian Railways PSU, Indian Railway
Catering & Tourism Corporation Limited (IRCTC).
OTP (One time Password) will be received as SMS on the registered
mobile number of the passenger (provided by the customer/passenger to
the agent at the time of booking). The customer/passenger will be
required to share the OTP with the agent who booked the ticket, for
getting the refund amount.
Through this user friendly
facility, passenger will come to know about the exact refund amount
received by agent on his behalf against cancelled ticket or fully
waitlisted dropped ticket.
The objective of the scheme
is to streamline the cancellation refund process further so that
cancellation amount is refunded timely to the customer by the agents.
Customers are advised:
To provide correct mobile no. of one of the passengers to the IRCTC authorised agent at the time of booking reserved rail e-tickets.
To ensure that the agent records his or her mobile no. correctly at the time of booking reserved rail e-tickets.
To note that only IRCTC authorised agents are permitted to book reserved rail e-tickets to the customer
And to note that OTP based refund for cancelled tickets or fully waitlisted dropped tickets, will be processed only if the ticket is booked through IRCTC authorised agents.